Shipping policy

Effective Date: October 3, 2026

SHIPPING AREAS

OFFLIST Travel Inc. ("OFFLIST," "we," "us," or "our") currently ships membership mailings to eligible addresses in Canada and the United States.
We do not currently ship outside Canada and the United States. As OFFLIST grows, additional destinations may be added.

MEMBERSHIP MAILING CYCLE

OFFLIST is a monthly physical mail membership. Each membership mailing contains the pieces included with that month's featured destination.
Memberships purchased on or before 11:59 p.m. Eastern Time on the 20th of the month are generally scheduled to begin with the next available monthly edition.
Memberships purchased after the 20th will generally begin with the following monthly edition.
We do not guarantee a specific delivery date. Any timing shown on our website, at checkout or in customer communications is an estimate unless expressly stated otherwise.
The 20th cutoff allows us time to prepare, pack and process each month's membership mailings.

SHIPPING COSTS

Standard postage is included in the price of your OFFLIST membership.
There is no separate standard shipping charge added to your membership at checkout unless clearly disclosed before you complete your purchase.
Applicable sales taxes are additional and will be calculated at checkout where required by law.

DELIVERY ESTIMATES

Once a mailing has been dispatched, estimated delivery times are generally:
Canada: approximately 2–7 business days
United States: approximately 5–10 business days
These are estimates only and are not guaranteed.
Delivery may take longer because of postal service disruptions, weather, holidays, customs or border processing, transportation delays, unusually high mail volumes or other circumstances outside our reasonable control.
Business days do not include weekends or statutory holidays.
Canada Post's published delivery standards are estimates and may change. OFFLIST cannot guarantee delivery within a postal carrier's estimated delivery window.

U.S. ORDERS, CUSTOMS AND IMPORT CHARGES

OFFLIST ships to the United States from Canada.
U.S. deliveries may be subject to customs or border processing, which can affect delivery times.
If customs duties, tariffs, import taxes, brokerage charges or other government-imposed charges apply and are not collected by OFFLIST at checkout, they are the responsibility of the recipient to the extent permitted by applicable law.
OFFLIST is not responsible for delays caused by customs or other government authorities.

SHIPPING ADDRESSES

You are responsible for providing a complete and accurate mailing address when purchasing or managing your membership.
Please review your mailing address carefully before completing your order.
Address changes intended to apply to the next monthly mailing should be submitted on or before the 20th of the month.
We will make reasonable efforts to accommodate later changes, but we cannot guarantee that an address can be changed after a mailing has entered processing.
If you provide an incorrect or incomplete address and a mailing is returned to OFFLIST or cannot be delivered, please contact us at offlisttravel@gmail.com. Additional postage or replacement costs may apply if the delivery issue resulted from an incorrect or incomplete address provided by the customer.
If OFFLIST made the address error, we will correct the issue at no additional cost to you.

TRACKING

Standard OFFLIST membership mailings may be sent using postal services that do not include tracking.
Where tracking is available for a particular shipment, tracking information may be provided to you by email or through your customer account.
The absence of tracking does not affect your ability to contact us about a mailing that has not arrived.

DELAYED OR MISSING MAILINGS

Occasional postal delays can happen.
If your OFFLIST mailing has not arrived within 10 business days after dispatch within Canada or 15 business days after dispatch to the United States, please contact us at offlisttravel@gmail.com so we can look into it with you.
A mailing that arrives later than an estimated delivery date is not automatically considered lost.
Where a mailing is reasonably determined to have been lost in transit, OFFLIST may, depending on availability and the circumstances, provide a replacement or another appropriate remedy in accordance with our Refund Policy and applicable law.

DAMAGED, INCORRECT OR INCOMPLETE MAILINGS

We want your OFFLIST mailing to arrive in good condition and contain the pieces intended for that edition.
If your mailing arrives damaged, incorrect or incomplete, please contact us at offlisttravel@gmail.com within 14 days of receiving it.
Please include your name, order information and a brief description of the issue. We may ask for a photograph where it would help us understand what happened.
If the issue resulted from an OFFLIST fulfillment error or the mailing was materially damaged in transit, we will work with you to provide an appropriate replacement or other remedy, subject to availability and applicable law.

RETURNED MAIL

If a mailing is returned to OFFLIST because it could not be delivered, we will make reasonable efforts to determine the cause.
If the mailing was returned because of an incorrect, incomplete or outdated address provided by the customer, additional costs associated with replacing or resending the mailing may apply.
If the mailing was returned because of an error by OFFLIST, we will correct and resend it at no additional cost where appropriate.

GIFT MEMBERSHIPS

Gift memberships are shipped to the recipient address provided by the purchaser.
The purchaser is responsible for ensuring that the recipient's name and mailing address are accurate and complete.
The same shipping timelines, cutoff dates and delivery terms in this Shipping Policy apply to gift memberships unless otherwise stated at the time of purchase.

POSTAL AND SERVICE DISRUPTIONS

From time to time, circumstances outside our reasonable control may delay fulfillment or delivery. These may include postal or labour disruptions, severe weather, natural events, customs delays, transportation interruptions, government action or other events that affect normal postal operations.
When a significant disruption affects OFFLIST mailings, we will make reasonable efforts to communicate material delays to affected customers.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.

CANCELLATIONS AND REFUNDS

Shipping-related refunds, replacements and membership cancellations are also subject to our Refund Policy, Subscription & Cancellation Policy and Terms of Service.
Where there is a conflict between this Shipping Policy and a mandatory right available under applicable law, the applicable law will govern.

CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, service areas, postal providers or legal requirements.
The most current version will be available on our website.

CONTACT US

Questions about shipping or an OFFLIST mailing can be sent to:
OFFLIST Travel Inc. Operating as OFFLIST TRAVEL.
Email: offlisttravel@gmail.com